What do you do?
Where do you work and what is your title?
Sales and service associate (commonly known as a “window clerk” to most people) for the US Postal Service’s West End Station.
What do you do there and/or what are you responsible for?
General clerk duties, including putting mail into the post office boxes in the mornings; opening and closing post office boxes for customers; mailing items; selling stamps and postal products (yes, we HAVE to ask all those questions AND offer ALL those items!); retrieving parcels and accountable mail (certified, registered, express, insured) and holding mail for customers; stocking supplies in the lobbies; ordering and receiving stamp stock from the manager; trying to resolve customer issues; and acting as a liaison between customers, carriers and managers when needed.
How long have you been doing this kind of work (total)? How long on the Westside?
I’ve been with the USPS since June 1984, all of it here in Colorado Springs. I've been assigned to the West End Station since February 9, 1989. I joke that I've been at West End longer than the furniture because I had to order it while I was doing supply clerk duties!
What do you like best about it (other than quitting time)?
The people! I LOVE my customers! I really like being able to help people. I believe in the USPS and what we do and I truly believe that we do a great job and are a great value. We are human and we do make mistakes once in a while. Our machines are amazing at what they do, but they are machines, and they can screw up, too. That's why we ask what's in your package, so we can get it treated right so it won't be as likely to get damaged.
If you could change one thing (other than pay), what would it be?
Change one thing? There are too many things that need to be changed, but first on my list would be to have us in the same building as the carriers again. Having us split is very inconvenient and troublesome for all of us – employees and customers. I'd add more employees so we'd be properly staffed all the time. I'd also make it easier to get rid of inept and inane employees regardless of their jobs or titles.
What part of your work did your training/education never prepare you for?
After high school I joined the Army and was trained as an air traffic controller (radar). That was so different than this! Same stress level, though! But people won't die if I make a mistake by sending mail to the wrong carrier (the carriers act like they will die, though!).
What makes working on the Westside special?
The small-town feel of the community -- and it IS a community. The people over here make it worth coming to work every day. They are my family! They were there for me four years ago when my husband, George, died suddenly after 30 years of marriage. Westsiders care about each other and about their side of town. I may not live here, but it's not because I don't want to. I'm a Westsider in my heart.
“What do you do?” is a regular feature in the Westside Pioneer. If you know someone who has an interesting job on the Westside (but doesn’t live here), he/she might be a candidate for this column! If you know someone who might qualify, give us a call at 471-6776.